How we protect your data
Introduction & Scope
By using the Pokerd (pokerd.net) platform, you agree to this Privacy Policy. It serves as a clear agreement between you and us regarding the protection of your data.
Pokerd believes your personal data belongs to you. We are only permitted to use a portion of it to deliver our services โ you remain the owner at all times.
This policy applies to Pokerd's Sports Betting, casino, live games, and all digital channels (website, mobile app, and email communications).
Special Note: This policy has been developed in alignment with international GDPR guidelines and Bangladesh's Digital Security Act.
What Information We Collect
Pokerd only collects the information strictly necessary to provide you with our services. Data comes from two sources โ what you provide directly, and what is generated automatically as you use the platform.
Directly provided information
- Full name and date of birth (for age verification)
- Mobile number and email address
- Address (during KYC verification)
- National ID or passport number (for verification of large withdrawals)
- Payment method details (bKash/Nagad number, etc.)
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Login time and session data
- Betting history and gameplay data
- Transaction records
Purpose of data use
Pokerd uses your information only for the purposes outlined below. For any other use, your consent will be obtained in advance.
- Account management: To create your account, manage logins, and ensure security.
- Payment Processing: To process deposits and send withdrawals.
- Identity verification: To verify age and identity for the prevention of fraud and money laundering.
- Customer Support: To understand your issue and provide the right solution.
- Service Improvement: To analyze which features are most used and improve the platform.
- Legal obligation: For generating reports required by regulatory authorities.
- Contact: To send important updates and promotional offers (which you can opt out of at any time).
โ ๏ธ Pokerd never shares your data with advertising companies or uses it for targeted ads.
Data Sharing Policy
Pokerd does not share your information with third parties as a matter of policy. However, exceptions may apply in the limited circumstances outlined below:
- Payment Processors: Minimal data is shared to process transactions with bKash, Nagad, and similar services.
- Legal Authorities: We may be required to disclose information under a court order or government investigation.
- Fraud prevention: Identity may be verified against international fraud databases.
- Technology Partners: Server and security service providers operate under contractual confidentiality agreements.
Only the minimum necessary information is shared in all such cases, and partners are bound by strict confidentiality agreements.
Cookie Policy
Pokerd uses cookies on its website and app. Cookies are small files stored in your browser that help improve our services.
| Cookie Type | Purpose | Duration | Can be disabled? |
|---|---|---|---|
| Essential cookies | Maintaining login sessions, security | At the end of each session | No (required for the service) |
| Functional Cookies | Language and preference memory | 1 Year | Yes |
| Analytics Cookies | Page usage statistics | 6 Months | Yes |
| Marketing Cookies | Showing relevant offers | 30 days | Yes |
Optional cookies can be disabled at any time from your browser settings. However, disabling essential cookies may prevent you from logging in correctly.
Data Retention Period
Pokerd does not retain your data longer than necessary. Each type of data has a defined retention limit.
- Account Information: For the duration of account activity and 5 years after closure (as required by law).
- Transaction Records: Minimum 5 years (in accordance with anti-money laundering regulations).
- KYC documents: 5 years after account closure.
- Support Conversations: 2 years.
- Website Logs: 90 days.
Data Deletion Request: Once the legal retention period has expired, email privacy@pokerd.net to request deletion of your data.
Your Data Rights
As a Pokerd member, you have the following rights. To exercise them, contact Pokerd Support or reach us at privacy@pokerd.net.
Our security measures
Pokerd follows the highest industry standards to protect your data. Our multi-layered security measures are outlined below.
โ ๏ธ In the event of a security breach, Pokerd will notify affected members within 72 hours and take all necessary action.
Child & minor protection
Pokerd is strictly for users aged 18 and above. Account registration, placing bets, and playing games are strictly prohibited for anyone under 18.
- Date of birth is verified at the time of registration.
- If there is any doubt, users may be asked to verify their age with a government-issued ID.
- If a minor is identified, the account will be immediately suspended and all transactions cancelled.
- Pokerd does not collect or store data from minors.
Parents can use parental control software on their child's device to restrict access to platforms like Pokerd.
For parents: If you suspect your child is using this platform without permission, contact support@pokerd.net immediately.
Policy Updates & Contact
Pokerd reserves the right to update this Privacy Policy at any time. If changes are made, you will be notified via your registered email or an in-app notification.
For significant changes, at least 14 days' notice will be given in advance. Continued use of the platform after any change takes effect will be considered acceptance of the updated policy.
Privacy Contact
- Privacy email: privacy@pokerd.net
- General Support: support@pokerd.net
- Live Chat: Help Center From Page
Latest Version: The current version of this Privacy Policy is 2.5, published in February 2026. All previous versions are superseded.
FAQs
Enjoy betting in a safe environment
Your data is completely secure at Pokerd. Register with confidence and enjoy the best betting experience.